Refunds & Cancellation

The short version

If you cancel before your project kickoff call, you get a full refund. Once we have started work on a fixed-scope package, that payment is no longer refundable, because the work has been done. Recurring plans can be cancelled at any time and simply stop at the end of the period you have paid for.

One-off packages (websites and apps)

This covers the Starter Website, Professional Website, E-Commerce Store, Android App and Cross-Platform App packages.

Monthly plans (SEO)

Local SEO Pack and SEO Growth Plan are billed monthly. You can cancel at any time and it takes effect at the end of the month you have already paid for — we do not lock you into a minimum term. The current month is not refundable once the month's work has begun, because SEO work is carried out continuously across the month rather than delivered on one date.

Annual plans (hosting)

Managed Hosting and Hosting + Maintenance are billed annually. If you cancel part-way through a year, we refund the unused whole months on a pro-rata basis, less any domain, licence or third-party costs already paid on your behalf, which we cannot recover. Your site and data are handed over to you before the service is switched off.

If we cancel

If we are unable to deliver what you bought — because the requirement turns out to be outside what the package can cover, or we simply cannot do it well — we will say so and refund you in full, regardless of how much work we have already done. We would rather return the money than deliver something we are not prepared to put our name on.

What is not refundable

• Domain names, third-party licences, paid plugins, stock imagery, and advertising spend paid to Google or Meta on your behalf. These are paid to third parties and cannot be recovered by us.
• Work already delivered and accepted under a fixed-scope package.
• Change requests that were separately scoped, quoted and approved by you, once that additional work has started.

How to request a refund

Email info@mindvisionsoft.com with your order reference (it looks like MVS-XXXXXXXX and is on your receipt), or message us on WhatsApp at +91 99880 37410. Tell us briefly what went wrong — if it is something we can fix, we would usually rather fix it.

• We acknowledge every refund request within 1 business day.
• We confirm the outcome within 3 business days.
• Approved refunds are issued to the original payment method within 5–7 business days of approval. Your bank may take a few days more to show it.

Refunds are processed through Razorpay back to the card, UPI ID, or account the payment came from. We cannot refund to a different account, as we never hold your payment details.

Prices and taxes

All prices shown on the services page are in Indian Rupees (INR) and are inclusive of applicable taxes. A payment receipt is emailed to you with your order reference when the payment succeeds. Any refund is issued for the amount actually paid.

Disagreements

If you are unhappy with an outcome, write to info@mindvisionsoft.com and we will look at it again. We would always rather resolve something directly than have you raise a payment dispute — a chargeback takes far longer for you than an email to us does.